U ANALYZER
U Analyzer is a big data platform that provides a real-time assistant
for a specialized counseling system, enhances KMS(Knowledge management system)
by analyzing all VOCs in Omni-Channel, and provides a wide range of insights.
What’s different?
QA Assistant Solution promotes the best customer service through providing agents
counselling assistant functions such as real time counselling script and
self-coaching system by analyzing the quality of Counselling in real time.
- Assistant
Solution - QA
Analysis - Business Strategy
Report
-
Assistant Solution
- Provides agents real-time supporting materials on the screen during conversation
- Assists agents with self-coaching system through service quality analysis
-
QA Analysis
- Provides data related to call status by task/agent/team
- Provides data on service status such as complaint rate and number of complaints
- Provides monitoring system for prohibited words, negative words, and issue words
- Provides Feedback system for QA evaluation
-
Business Strategy Report
- Provides statistics and feedback on overall operation status and QA
- Intuitive UI for overall analysis
- Analysis report by channel/customer tendency/inquiry type
-
Improves agents’ expertise through real-time assistant -
Improves agents’ skills and accelerates learning curve -
Cost savings through QA automation -
Enhances service quality in accordance with KSQI standards
Performance
-
10%
Increase in the the
information accuracy -
12%
Steeper learning
curves for the agents -
25%
Decrease in
customer complaints -
10%
Reduction in
QC manpower
Contact Us
Our professional and differentiated service experts will answer your questions promptly.
Personnel. +82-1577-68244 |
Recruit. +82-1577-1982 |
Sales Inquiry. ubase@ubase.co.kr
Bucheon 1 Center 62, Buheung-ro 315beon-gil, Bucheon-si, Gyeonggi-do
Bucheon 2 Center 223, Buil-ro, Bucheon-si, Gyeonggi-do
Yongsan 1 Center 37, 38gil Hangangdaero, Yongsan-gu, Seoul
Yongsan 2 Center 11, 90gil Wonhyo-ro, Youngsan-gu, Seoul
GLOBEE Level 10, Menara KEN TTDI, Kuala Lumpur, Malaysia
UBASE TAIWAN 3F, No. 1, Sec. 1, Tiding Blvd., Neihu Dist., Taipei City | Tel. +886-2-81709810
UBASE JAPAN
4F, Kawasaki Tech Center, Kanagawa, Kawasaki, Saiwai-ku, Horikawacho, Japan 212-0013 | Tel. +81 44-201-8560