U ANALYZER

U Analyzer is a big data platform that provides a real-time assistant
for a specialized counseling system, enhances KMS(Knowledge management system)
by analyzing all VOCs in Omni-Channel, and provides a wide range of insights.

What’s different?

QA Assistant Solution promotes the best customer service through providing agents
counselling assistant functions such as real time counselling script and
self-coaching system by analyzing the quality of Counselling in real time.

  • Assistant
    Solution
  • QA
    Analysis
  • Business Strategy
    Report
Assistant Solution

Assistant Solution

  • Provides agents real-time supporting materials on the screen during conversation
  • Assists agents with self-coaching system through service quality analysis
QA Analysis

QA Analysis

  • Provides data related to call status by task/agent/team
  • Provides data on service status such as complaint rate and number of complaints
  • Provides monitoring system for prohibited words, negative words, and issue words
  • Provides Feedback system for QA evaluation
Business Strategy Report

Business Strategy Report

  • Provides statistics and feedback on overall operation status and QA
  • Intuitive UI for overall analysis
  • Analysis report by channel/customer tendency/inquiry type
  • Improves agents’ expertise through real-time assistant
    Improves agents’ expertise through real-time assistant
  • Improves agents’ skills and accelerates learning curve
    Improves agents’ skills and accelerates learning curve
  • Cost savings through QA automation
    Cost savings through QA automation
  • Enhances service quality in accordance with KSQI standards
    Enhances service quality in accordance with KSQI standards

Performance

  • 10%10%

    Increase in the the
    information accuracy

  • 12%12%

    Steeper learning
    curves for the agents

  • 25%25%

    Decrease in
    customer complaints

  • 10%10%

    Reduction in
    QC manpower

Contact Us

Our professional and differentiated service experts will answer your questions promptly.

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