U Analyzer is a big data platform that provides a real-time assistant
for a specialized counseling system, enhances KMS(Knowledge management system)
by analyzing all VOCs in Omni-Channel, and provides a wide range of insights.
What’s different?
QA Assistant Solution promotes the best customer service through providing agents
counselling assistant functions such as real time counselling script and
self-coaching system by analyzing the quality of Counselling in real time.
Assistant Solution
QA Analysis
Business Strategy Report
Performance
10%
Increase in the the
information accuracy
12%
Steeper learning
curves for the agents
25%
Decrease in
customer complaints
10%
Reduction in
QC manpower
Our professional and differentiated service experts will answer your questions promptly.