WFMS
WFMS (Work Force Management System) analyzes the trend of the
interaction by time and inquiry type to predict incoming calls and maximizes
the efficiency and stability of the operation through the
effective arrangement of the required personnel.
What’s different?
IT is a comprehensive Operation Management Solution that provides forecast reports on
operational status through real-time monitoring and enhances service quality
through customized training and an evaluation system.
- Workforce
Forecast - Agent
Management - Operational
Management Report
-
Workforce Forecast
- Forecast through Omni-channel trend analysis
- Forecast through incoming call analysis by time period
-
Agent Management
- Provides real-time monitoring data related to operation status and agents’ timetable
- Provides customized training/evaluation/feedback system per agent
- Provides integrated management tool including HR, evaluation, and performance
-
Operational Management Report
- Provides practical management insights based on forecasting data
- Provides service quality report based on counselor training index
- Provides efficient management insights based on statistics on operational status
-
Maximizes operation efficiency through accurate forecasting -
Reduces operating costs through accurate staffing -
Reduces agents’ turn-over rate -
Improves counseling expertise
Performance
-
15%
Decrease in
operating costs -
10%
Increase in
service accuracy -
10%
Increase in
CPH productivity -
15%
Reduction in
manpower
Contact Us
Our professional and differentiated service experts will answer your questions promptly.
Personnel. +82-1577-68244 |
Recruit. +82-1577-1982 |
Sales Inquiry. ubase@ubase.co.kr
Seoul Aurum Center 11F, 34 Supyo-ro, Jung-gu, Seoul
Bucheon Dream Center 223, Buil-ro, Bucheon-si, Gyeonggi-do
Yongsan Green Center 37, 38gil Hangangdaero, Yongsan-gu, Seoul
Yongsan Dragon Center 11, 90gil Wonhyo-ro, Youngsan-gu, Seoul
Busan Phoenix Center 1070, Jungang-daero, Yeonje-gu, Busan
Yeouido Digital Center 19F, Parc.1 Tower 2, 108, Yeoui-daero, Yeongdeungpo-gu, Seoul
Jungdong Center 62, Buheung-ro 315beon-gil, Bucheon-si, Gyeonggi-do
GLOBEE Level 10, Menara KEN TTDI, Kuala Lumpur, Malaysia
UBASE TAIWAN 3F, No. 1, Sec. 1, Tiding Blvd., Neihu Dist., Taipei City | Tel. +886-2-81709810
UBASE JAPAN
4F, Kawasaki Tech Center, Kanagawa, Kawasaki, Saiwai-ku, Horikawacho, Japan 212-0013 | Tel. +81 44-201-8560