Sustainable Development

UBASE is committed to creating an optimal working environment and engage employees in a sense of joy and accomplishment.
In addition, we take the balance between work and life as our top priority and lead the way for employees to achieve sustainable growth.

UBASE provides growth opportunity and sense of pleasure!

UBASE is committed to keep our employees happy by offering plenty of opportunities for growth at work and a career path to grow as an Executive Manager in UBASE.

Percentage of employees who has grown to manager from agent.
Percentage of employees who has grown to manager from agent.
More about UBASE Career Path

We provide an on-line and off-line training curriculum and operate the BPO Service LAB,
an educational institution of UBASE to help employees develop professional expertise.

  • New Agent Education Program
    New Agent Education
    Program
  • CS Level Up Program
    CS Level Up
    Program
  • Job Expertise Enhancement Program
    Job Expertise
    Enhancement Program
  • Manager training program
    Manager training
    program
  • Manager Forum Program
    Manager Forum
    Program
  • Good day Program
    Good day
    Program
  • Healing/Stress-relief Program
    Healing/Stress-relief
    Program
Off-Line Education
Off-Line Education

UBASE has operated BPO Service LAB which specializes in training and offered more than 300 off-line job training curricula.

UBASE E-Learning Campus
UBASE E-Learning Campus

UBASE has offered more than 100 on-line training curricula and also offered a wide range of growth opportunities for our agents.

BPO Service LAB, UBASE's own specialized educational institution

We operate the BPO Service LAB, UBASE's educational institution to constantly research for the sustainable growth for our employees based on knowledge and know-how accumulated through large number of customer interactions. We are committed to evolve to Business Process Management platform, which is necessary for mutual growth of customers, employees, and UBASE.

Education & Training
Education & Training

We provide a specialized training for BPO Service and provide various customized education services through systematic expansion of education field.

Research & Consulting
Research & Consulting

We provide BI(Business Intelligence)-based data analysis and advanced, intelligent, and differentiated consulting services.

Reference

  • Performance Management Consulting based on job conformance program / Manufacturer A
    Performance Management Consulting based on job conformance program
    Manufacturer A
  • VOC Category Classification Consulting / Education company B
    VOC Category Classification Consulting
    Education company B
  • After-sale Process Mapping / Network Marketing Company C
    After-sale Process Mapping
    Network Marketing Company C
  • Quality Management Consulting / Eco-friendly Food Distribution Company D
    Quality Management Consulting
    Eco-friendly Food Distribution Company D
  • SLA Consulting / Public Organization E
    SLA Consulting
    Public Organization E
  • Administrative District and Division Integration Consulting / Public Organization F
    Administrative District and Division Integration Consulting
    Public Organization F
  • 6 Sigma Innovation Consulting / On-line Travel Agency G
    6 Sigma Innovation Consulting
    On-line Travel Agency G
  • 300+

    Professional Instructors
    for training

  • 400+

    On-line/Off-line
    Training Curricula

  • 3,000+

    Coverage of training seat

UBASE offers a variety of job functions for members!

If an employee wants to transit within UBASE, he / she will be given an opportunity to grow into a specialist in a new field, considering the current status of the account’s operation and the employee's skill and job aptitude.

Offers a wide range of opportunities about 1,000 jobs

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  • Operating contact centers in more than 15 industries including distribution, finance, manufacturing, and telecommunications, and etc.
    Operating contact centers in more than 15 industries including distribution, finance, manufacturing, and telecommunications, and etc.
  • About 160 accounts of more than 100 clients
    About 160 accounts of more than 100 clients
  • Diverse jobs such as QA, statistics, training, administration, digital analytics, and IT operations
    Diverse jobs such as QA, statistics, training, administration, digital analytics, and IT operations